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Home > CUSTOMER SERVICE > Terms & Conditions

In using this website you are deemed to have read and agreed to the following terms and conditions:

  • Definitions.
  • Prices and Payments.
  • Orders and Deliveries.
  • Returns and Exchanges.
  • Confidentiality Policy.
  • Other Terms and Conditions.

Definitions

"Client", "You" and "Your" refers to you, the person accessing this website and accepting the Company's terms and conditions.

"TUMASEK”, "The Company'', "Ourselves”, 'We" and "Us" refers to our company, Tumasek Pewter Sdn. Bhd. a company incorporated in Malaysia.

"Party", "Parties", or "Us", refers to both the Client and ourselves, or either the Client or ourselves.

"TUMASEK WEBSITE” means the website on the Internet with the URL address http://www.tumasek.com.

"Product” means the products or services on this website.

"Order" means the order submitted by you to this website to purchase a Product from us.

"Day" means a working day excluding Saturday, Sunday or a public holiday in Malaysia.

"Destination Country” the country whereby the products are sent or delivered to.

Prices and Payments

All Products are priced in Malaysian Ringgit (MYR) or US dollars (USD).

The prices shown on TUMASEK WEBSITE do not include any taxes, duties, levies, delivery charges or any other additional charges (Goods And Services Tax (GST) & Value Added Tax (VAT), etc) which may be incurred at the destination's country.

While all attempts are made to ensure that Product prices and information are accurate, the prices shown are subject to change without prior notice.

TUMASEK reserves the right to amend inaccurate pricing and information in the event of an error or omission.

Payment is only acceptable by VISA or MasterCard credit card for online purchases.

The Order will be charged in Malaysian Ringgit (MYR) for delivery within Malaysia. For delivery outside Malaysia, the Order will be charged in US dollars (USD).

Orders and Deliveries

To place an order with TUMASEK, you must be over 18 years of age and possess a valid credit card issued by a bank recognised by TUMASEK.

All Orders are subject to the availability of stock.

The Order is subject to credit authorization and approval by the issuing bank of your credit card.

The Order is considered confirmed when you receive a confirmation of the Order via email from TUMASEK.

We will endeavour to deliver the Product upon confirmation of the Order, not later than five (5) days within Malaysia. For delivery outside Malaysia, the delivery period may take seven (7) days subject to custom clearance of the Product and payment of any other charges applicable to the country where it is to be delivered.

Notwithstanding the foregoing, while we aim to deliver the Product to you to the delivery address requested or provided in your order within the time frame given, we will not be able to provide an exact delivery date.

We are not responsible for any direct or indirect losses which may occur and which are not foreseeable by either the Client or TUMASEK, including but not limited to:

  • loss of income or revenue,
  • loss of business,
  • loss of profits or contracts,
  • loss of anticipated savings.

Subject to the paragraph above, we are not responsible for any delay in, or failure of, performance of our obligations under these terms arising from any cause beyond our reasonable control including but not limited to any of the following: an act of God, governmental act, war, fire, flood, explosion or civil commotion, failure in information technology or telecommunications services, failure of a third party (including failure to supply data) and industrial action.

Returns and Exchanges

Should you wish to cancel your Order, you have to contact us by email within twenty-four (24) hours of placing your Order online and state the Order reference number in your email. We will provide you with a refund of the purchase price excluding any financial charges imposed from the online payment gateway or processing bank if the order has not been processed.

However, if the products purchased have been cleared or dispatched from our distribution centres, the Client is responsible for all the freight, taxes and levies charges involved. We will only refund the amount after deduction of all the charges incurred from the clearance or the dispatch of the products.

Upon acceptance of delivery and you discovered there is damage in the Product, you have to notify us by email within forty-eight (48) hours upon receipt of the delivery. Thereafter, you must arrange for the Product to be returned to us at our distribution centre which we will advise you after we receive your notification of damaged Product. Upon receipt and verification that the Product was damaged during delivery, we will provide you with a replacement and if the item is not available, we shall refund the price of the Order.

Confidentiality Policy

We are committed to protecting your privacy. Authorized employees within the company are on a need to know basis and will only use any information collected from the Client for the purpose of processing the Order or to provide only TUMASEK promotional information.

We will not sell or share your personal information or email address to any third party for any other purpose except for processing the order you have placed.

We reserve the right to disclose information about you as required by law, in response to legal process including law enforcement requests, and where needed to protect the safety, property, or legal rights of users of the website, or the Company or its affiliates or third parties.

Other Terms and Conditions

Product Warranty

It is our warranty that any Product purchased from us directly through our website will be of satisfactory quality, and will be reasonably fit for the purposes for which the Product of that kind are commonly supplied.

Our Product warranty covers our manufacturing defects for a period of twelve (12) months from the date of the purchase, excluding improper use or care, normal wear and tear.

If there are defects on the Product during the warranty period, you have to contact us by email advising us of the defects. We will then review the alleged defects and advise the necessary action to be taken by both parties. Should the Product need to be returned to us for verification, you shall be solely responsible for the freight charges back to us. Upon receipt and verification that the defects are due to our manufacturing, we reserve the right to repair or replace the Product or refund the price of the Order.

Our Right to Vary These Terms and Conditions

We reserve the right at our discretion to change, modify, add or remove portions of these Terms and Conditions at any time and without prior notice.

Liability

Should we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the Product and not for any other losses that may result from our failure to comply with these terms and conditions in any way.

Risk and Title

The Product will be your responsibility from the time of delivery which shall be deemed to occur upon the delivery of the Product to our courier or freight forwarder.

Ownership of the Product will only pass to you only upon receipt by TUMASEK of full payment of all sums due in respect of the Product including delivery charges.

Intellectual Property Rights and Trademarks

All content and materials on the website, such as text, graphics, logos, visuals, images and software is owned, controlled or licensed by the Company and protected by Malaysia and/or international copyright laws. Permission is granted electronically to copy and print hard copy portions of the website for the sole purpose of placing an order on the website or using the website as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance of the content of the website is strictly prohibited.

All intellectual property rights trademarks, logos, and trade names applied or registered by TUMASEK are proprietary to TUMASEK.

Entire Agreement

These terms and conditions and any document expressly referred to in them or otherwise appearing on our website constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of this Order.

Applicable Law and Jurisdiction

These term and conditions shall be construed in accordance with the laws of the Malaysia. Any dispute arising under this Order shall be resolved exclusively through the courts of Malaysia.